Good Stylists Return & Refund Policy

Table of Contents

• 1. Policy Overview
• 2. 30-Day Return Window
• 3. Return Eligibility
• 4. Exceptions and Special Situations
• 5. How to Request a Return
• 6. Return Shipping
• 7. Damaged, Defective, or Incorrect Items
• 8. Lost or Undelivered Packages
• 9. Exchanges
• 10. Order Cancellation
• 11. Refund Processing
• 12. Original Shipping Charges
• 13. Contact Customer Support

1. Policy Overview

This Return & Refund Policy applies to eligible products purchased through goodstylists.com. It explains the conditions for requesting a return, how approved returns are handled, and how refunds are processed.

Please review this policy before submitting a return request. If you need assistance with an order, contact our customer support team before sending an item back.

2. 30-Day Return Window

Eligible products may be returned within 30 days from the delivery date recorded by the shipping carrier.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

3. Return Eligibility

To qualify for a standard return, the product should be returned in the condition in which it was received.

• The item must be unworn.
• The item must be unwashed.
• The item must not have been altered.
• Original tags should remain attached where applicable.
• Original accessories or components included with the product should also be returned where applicable.

Products showing signs of use, washing, alteration, customer-caused damage, or other conditions outside these requirements may not qualify for a standard return.

4. Exceptions and Special Situations

Unless different return conditions are clearly disclosed on the applicable product page or during checkout, eligible products sold through Good Stylists follow the 30-day return policy described above.

If a product is identified as final sale or subject to different return conditions, those conditions should be displayed before purchase.

Sale or promotional pricing alone does not automatically change a product’s return eligibility unless different terms are clearly disclosed before purchase.

Damaged, defective, incorrect, lost, or undelivered orders are handled according to the applicable sections below.

5. How to Request a Return

Please follow these steps to request a return:

1. Contact Good Stylists at [email protected].
2. Include your order number.
3. Identify the product you would like to return.
4. Provide the reason for the return.
5. If the product arrived damaged, defective, or incorrect, provide photographs when requested.
6. Wait for return authorization and return instructions from our customer support team.
7. If a prepaid return label applies to your approved return, it will be provided electronically.
8. Package the approved item and send it according to the return instructions provided.
9. After the returned parcel is received, it will be reviewed to confirm that it meets the applicable return requirements.
10. If the return is approved after review, the applicable refund will be processed.

6. Return Shipping

For eligible approved returns that qualify for Good Stylists prepaid return shipping, we will provide the applicable return label and shipping instructions after the return request has been approved.

Do not send returned products to the business contact address unless Good Stylists specifically instructs you to do so. Our business contact address may not be the location used to receive returned merchandise.

Returns sent without authorization or to an incorrect address may experience processing delays.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact customer support as soon as possible after delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging when requested.

After reviewing the information provided, Good Stylists will communicate the available resolution based on the circumstances of the order.

8. Lost or Undelivered Packages

If your package has not arrived or appears to have been lost during shipping, please contact [email protected] with your order number and delivery information.

Lost or undelivered packages are handled as shipping or delivery issues rather than standard returns because the customer has not received an item to send back.

9. Exchanges

Exchange availability depends on current inventory and the circumstances of the request.

If you would like a different size, color, or product, please contact customer support before returning the original item. Our team will advise whether an exchange is available or whether the original product should be returned for a refund and a separate order placed.

10. Order Cancellation

Cancellation requests should be submitted within 24 hours after the order is placed.

• Contact [email protected] and include your order number.
• Cancellation requests are subject to the current processing status of the order.
• If an order has already entered processing or has been prepared for shipment, cancellation may no longer be possible.
• If an order cannot be cancelled and is subsequently delivered, you may request a return according to the eligibility requirements of this policy.

11. Refund Processing

After a returned item is received, it will be reviewed to confirm that it meets the applicable return conditions.

If the return is approved, the refund will be issued to the original payment method used for the order unless another method is required by applicable law or specifically agreed upon.

After Good Stylists issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. The posting time depends on the financial institution or payment provider.

If you have questions about the status of an approved refund, please contact customer support with your order number.

12. Original Shipping Charges

The treatment of original shipping charges depends on the reason for the return and the circumstances of the order.

Any applicable refund of original shipping charges will be communicated as part of the approved return resolution and handled in accordance with applicable law.